SearchStax is looking for a Partner Success Manager to build and scale our partner enablement program from the ground up. You will design, implement, and follow a partner framework to enable partners to onboard, manage, and grow customer relationships, driving measurable success for shared customers.
What You'll Do
- Build the Partner Success Enablement Program from the ground up, including processes, playbooks, certification, and enablement resources.
- Train and onboard new partners and ensure ongoing training to keep partners current with product updates.
- Establish partner success metrics (adoption, retention, revenue impact) and implement tracking, reporting, and review processes.
- Serve as a key liaison for partner delivery teams to foster strong relationships and ensure alignment on shared initiatives.
- Plan and deliver regular partner enablement sessions, workshops, webinars, and certification programs.
- Create partner-specific success metrics, health scoring models, and value realization playbooks.
- Standardize and update documentation related to partners.
- Design and implement onboarding and training programs for new partners to accelerate time-to-value.
- Conduct regular business reviews to measure performance, identify opportunities, and address challenges.
- Foster relationships with key partner stakeholders from executives to sales reps to drive engagement and alignment.
- Collaborate cross-functionally with sales, marketing, product, and support to equip partners with tools, content, and knowledge.
- Serve as the Voice of the Partner internally, advocating for partner needs and influencing program improvements and product roadmap.
- Build feedback mechanisms to continuously evolve success frameworks based on partner insights.
- Continuously refine processes and best practices to improve partner engagement and scalability.
- Own governance processes for program changes and cross-functional alignment to deliver a consistent partner experience.
- Build forecasting models of Partner ARR.
What We're Looking For
- 5+ years experience in Partner Success, Channel Management, Customer Success, or a related role in B2B SaaS or technology.
- Proven experience building programs from scratch in a start-up or high-growth environment.
- Understanding of partner business models, go-to-market motions, and revenue drivers.
- Demonstrated ability to create processes, metrics, and scalable enablement frameworks.
- Strong relationship-building skills across executive, sales, and operational levels.
- Strategic program design and operational execution capabilities.
- Data-driven approach with the ability to define, track, and analyze partner success metrics.
- Excellent communication, facilitation, and presentation skills.
- High adaptability in a fast-paced, ambiguous start-up environment.
- Ability to think both strategically and tactically.
- Comfortable shifting between big-picture vision and detailed execution.
- Self-starter mindset with curiosity and resourcefulness to figure things out independently.
Benefits & Compensation
- Compensation: $140,000 to $170,000 annually + equity: Stock Options
- Remote-First work environment with a diverse team spanning the US and India and a collaborative workspace in Los Angeles, CA.
- Competitive Compensation & Stock Options.
- 401k Match: 4% match on contributions.
- Healthcare Benefits: Comprehensive medical, dental, and vision plans with 100% of employee-only premiums paid.
- Paid Time Off: Flexible vacation time and paid holidays.
- Exciting Growth Opportunities to innovate and grow your career.
Work Mode
This is a global remote position open to candidates in the United States and India.
SearchStax is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.
