Responsibilities
- Operate autonomously in a fast-paced remote setting while adhering to management direction, team norms, and customer communication protocols.
- Interact with customers mainly through text, employing clear, professional, accurate, and customer-friendly written communication.
- Address customer inquiries, issues, and objections via thoughtful written messages that foster trust and advance the application process.
- Assist customers who have initiated applications by offering timely support, education, and guidance on loan options.
- Leverage knowledge of loan sales, customer requirements, and product benefits to customize messaging and help customers assess available lending choices.
- Establish strong rapport and trust with customers through friendly, polished, and persuasive writing that embodies the company's customer-first philosophy.
- Lead customers through the loan application process, including verifying details, aiding document uploads, answering questions, and resolving objections.
- Keep precise and thorough notes and records in internal systems to ensure a seamless customer experience and clear application history.
- Handle multiple customer conversations and application tasks efficiently while meeting service, quality, and response time standards.
- Finish sales and product training to deepen understanding of loan products, customer messaging, objection handling, and internal systems.
- Adhere to company policies and procedures, as well as applicable state and federal lending laws and compliance requirements.
- Achieve or surpass monthly performance targets while actively seeking feedback and using coaching to enhance communication quality, sales effectiveness, and customer results.
Requirements
- Familiarity with consumer lending products, credit reporting, and underwriting support functions.
- One to two years of experience in a call center environment, ideally with a dialer system or managing high call volumes.
- Customer satisfaction focus and sales competencies.
- Open to coaching and adaptable, with a readiness to learn and develop in a dynamic setting.
- Understanding of sales and customer service techniques and principles.
- Strong communication, customer service, and sales skills and tactics.
- Capability to work in a goal-oriented environment.
- Proficient computer skills.
- Self-motivated and performance-driven.
- Ability to adjust to changing sales scenarios and customer needs.
- Capacity to work independently in a fast-paced environment.
- Knowledge of credit bureau reporting.
Compensation
Not specified
Work Arrangement
Fully remote; optional office visits in Irving, TX.
Team
Not specified
Our Core Values
- Pursue Excellence: We aim for the highest quality, ensuring our tools and services genuinely support customer success.
- Make a Meaningful Impact: We focus on delivering outcomes that truly improve financial well-being.
- Commit to Innovation: Our innovative approach keeps us at the forefront of providing effective financial tools.
- Champion the Customer: We prioritize customers' financial goals, customizing our tools to meet their unique needs.
- Collaborate with Purpose: Our teamwork drives us to develop superior solutions that empower customers.
- Lead with Kindness: Respect and empathy are central to our operations, creating a supportive environment for success.
Equal Employment Opportunity Employer
At Reprise Financial, we are dedicated to fostering an inclusive community where every individual is valued. We are an Equal Employment Opportunity employer—ensuring that all qualified applicants and employees receive consideration for employment without regard to age, race, color, religion, national origin, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. We believe that diversity strengthens our organization and drives innovation, and we are committed to creating a workplace that reflects the rich variety of our communities.
Other
- Current anticipated working hours include: Monday - Friday: 6:00 p.m. - 10:00 p.m. CST, Saturday: 10:00 a.m. - 6:00 p.m. CST, Sunday: 10:00 a.m. - 1:00 p.m. CST. These hours reflect the current anticipated schedule and may vary based on business needs. Final schedules will be confirmed during the hiring process.
- This position is fully remote, allowing you to work from anywhere that suits you best! While you’ll primarily work from home, you are always welcome to visit our office in Irving, TX, whenever you choose.
- All team members must reside in one of our approved locations by their start date, ensuring you remain part of our collaborative community.
Not specified
