Oscar Health is looking for a Part-Time Customer Service Representative to support the daily activities involved in running our health insurance company. This volume-driven role handles customer interactions and back-office tasks, following standard operating procedures. You will report to the Concierge Operations Manager and contribute to our mission to change health care.
What You'll Do
- Develop a comprehensive understanding of the processes and tools behind the Oscar business model.
- Work with members, brokers, providers, and vendors through multiple channels as assigned.
- Manage an assigned caseload, maintaining service delivery, productivity, and quality.
- Form working relationships with all partners.
- Support the leadership team by identifying issues through established escalation pathways.
- Monitor and track the health of all assigned work-in-progress issues.
- Escalate and resolve issues to ensure appropriate turnaround times.
- Participate in process improvement projects.
- Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI).
- Comply with all applicable laws and regulations.
What We're Looking For
- 1+ years of experience in a high-volume or customer-focused setting.
- 1+ years of healthcare experience.
- A high school diploma or GED.
Nice to Have
- Strong quantitative or analytical skills focused on identifying or solving problems.
- Experience manipulating and entering accurate data.
- Advanced Google Suite or Microsoft Office capabilities.
Benefits & Compensation
- Compensation: $19.00 per hour.
- Medical, dental, and vision benefits (for full-time employees).
- 11 paid holidays.
- Paid sick time.
- Paid parental leave.
- 401(k) plan participation.
- Life and disability insurance.
- Paid wellness time and reimbursements.
- Vacation accrual of up to 64 hours per year.
Work Mode
This is a remote position open to candidates located in Florida, Georgia, or Texas, United States.
At Oscar, being an Equal Opportunity Employer means more than upholding discrimination-free hiring practices. It means that we cultivate an environment where people can be their most authentic selves and find both belonging and support.
