Palo Alto Networks is hiring a Palo Alto Networks Network Security Customer Success Engineer ...

Network Security Customer Success Engineer Full-time Department: Customer Success & Support Job Country: United Kingdom Company Description Our Mission Our core objective is to be the premier cybersecurity partner, safeguarding our digital existence. We envision a progressively secure world where each day builds upon the last. We are an organization committed to challenging conventional approaches, seeking innovative professionals dedicated to revolutionizing cybersecurity. Who We Are This position offers remote work flexibility, transcending geographical boundaries. Our collaborative hybrid teams solve complex challenges, maintain close customer connections, and foster collective growth. You'll join a culture emphasizing trust, accountability, and shared achievement where individual contributions significantly matter. Your Career As a Customer Success Engineer within the cloud security team, you'll enable critical technical support for customer environments. You'll serve as their primary technical contact, constructing robust relationships to ensure seamless security integrations. Your responsibilities include providing adoption guidance, accelerating cloud security product integrations, and delivering real-time strategic support. We seek highly technical professionals comprehending advanced cloud ecosystem technologies and integration complexities. You'll thrive on resolving critical challenges in demanding environments, collaborating closely with CISOs, Security Architects, Customer Success Managers, and DevOps teams across mid-to-large enterprises to implement cutting-edge cloud security solutions. Your Impact - Maximize customer investment through rapid SASE solution implementation - Proactively address technical assistance needs - Coordinate timely resolutions with engineering teams - Advocate for customer interests in product development - Coach customers on cloud security governance - Identify and mitigate potential implementation risks - Develop comprehensive understanding of customer business challenges - Become subject matter expert on cloud security solutions - Drive performance metrics including customer satisfaction and renewal rates Qualifications Your Experience - BS/MS in Computer Science, Electrical Engineering, or related technical field - Minimum 5 years relevant post-sales/technical support experience - Deep understanding of SASE architecture - Expertise in networking concepts and multi-vendor network devices - Enterprise-level routing protocol experience - Advanced knowledge of remote access, authentication protocols - Linux and scripting proficiency - Strong customer escalation management skills - Exceptional consulting and project management capabilities - Ability to communicate complex technical concepts effectively - Adaptability in fast-paced environments Additional Information Our Team We are global cybersecurity innovators committed to preventing cyberattacks. Our Security Operating Platform empowers organizations through continuous technological advancement, providing comprehensive protection across digital infrastructures. Our Commitment We champion diversity, innovation, and challenging existing cybersecurity paradigms. We provide reasonable accommodations and ensure equal opportunity employment, celebrating workplace diversity and individual potential.