About the Role
This role involves providing responsive and empathetic customer service during overnight hours, ensuring clients receive prompt assistance with policy questions, claims, and account updates.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during overnight shifts
- Resolve account and billing issues efficiently and accurately
- Process claims and verify coverage details according to policy terms
- Maintain up-to-date customer records in internal systems
- Escalate complex cases to appropriate departments when necessary
- Follow established protocols for data privacy and security
- Communicate clearly and professionally under time-sensitive conditions
- Adapt to dynamic workloads during peak overnight periods
- Collaborate with dayshift teams to ensure continuity of service
- Document interactions and outcomes in customer files
- Stay current with product updates and policy changes
- Meet performance metrics for response time and resolution quality
- Provide feedback on recurring customer issues
- Support team goals through reliable attendance and punctuality
- Maintain a quiet, professional workspace during hybrid shifts
Benefits
- Health, dental, and vision insurance
- Retirement savings plan with company contribution
- Paid time off and holiday pay
- Employee assistance program
- Tuition reimbursement for qualifying courses
- Wellness incentives and programs
- Commuter benefits where applicable
- On-the-job training and development
- Career advancement opportunities
- Discounts on company products
Compensation
Competitive hourly rate with benefits
Work Arrangement
Hybrid
Team
Part of a dedicated customer care team focused on delivering timely and accurate support
Work Schedule
- Overnight shifts scheduled between 9:00 PM and 6:00 AM Pacific Time
- Full-time hours with consistent overnight coverage requirements
- Weekend and holiday availability required on rotating basis
Physical Requirements
- Extended periods of sitting and computer use
- Frequent typing and phone communication
- Ability to maintain focus during low-traffic overnight hours
Not available
