Google is seeking an Outreach Operations Specialist to join our Geo Data Operations (GDO) team. This role requires excellent communication, time management, and organizational skills to research and outreach entities worldwide, collecting geographic data to improve the accuracy of Google Maps.
What You'll Do
- Conduct research in assigned cities across geographies to collate data from approved sources that enhance Google Maps accuracy.
- Communicate Google’s geo mission to authoritative entities and engage with potential partners to share basemap data, primarily promoting the Geo Data Upload (GDU) Tool.
- Liaise between external partners and Google stakeholder teams to convey requirements, validate data, and coordinate updates about fixes.
- Report details of outreach and operational issues to the GDO Outreach Operations Lead.
- Report project status and identify insights regarding partner expectations, user journeys, motivations, challenges, and data gaps.
- Manage and track all data submissions (through GDU or other means) with GDO operations teams and external partners.
- Update internal planning tools and platforms, logging all research, outreach, rejections, and resulting submissions.
- Document deliverables, such as number of partners contacted, open data sources identified, data sets submitted, and edits made.
- Address and resolve external partner queries associated with the project.
- Troubleshoot process and operational issues reported by authoritative data sources, developing a deep understanding of data formats and structures.
- Manage the data pipeline from receiving partner data to creating launch schedules, ensuring high quality as outlined in Operational Guidelines.
- Utilize Google and non-Google tools to engage with new partners and track communications.
What We're Looking For
- Bachelor’s degree in business administration, GIS, a related field, or equivalent practical experience.
- 1 year of experience working in digital/technology companies with tech products.
- Experience in Business Development, B2B partnerships/sales, or customer service.
- Expertise in Salesforce.com and Google Drive.
- Knowledge of Geographic Information System tools.
- Excellent communication skills in Portuguese and English.
Technical Stack
- Salesforce.com
- Google Drive
- Geographic Information System tools
- Google’s Geo Data Upload Tool
Team & Environment
You will report directly to the GDO Outreach Operations Lead.
