CVS Health is hiring an Outbound Call Center Representative (Member Engagement Coordinator) to join our team remotely. You will play a direct role in transforming healthcare by proactively connecting with members of Medicare Advantage and Medicaid health plans. Your primary responsibility will be to offer, explain, and schedule free in-home or virtual healthcare evaluations.

What You'll Do

Make an average of 50 outbound calls per hour using an automatic dialer system to schedule health evaluations.
Follow 20+ approved scripts to ensure member understanding and respond professionally to rebuttals.
Present a positive, professional, and high-energy approach to members and team members.
Meet daily department goals, such as 300-400 outbound dials and 24 appointments set.
Adjust, reschedule, and cancel appointments with members and contracted providers.
Monitor performance results, including appointments, calls, and handle time, using designated reporting systems.
Report member complaints and escalations immediately to Member Engagement Managers.
Participate in peer side-by-side coaching sessions as needed.
Follow HIPAA and all other security and privacy guidelines when handling protected health information.

What We're Looking For

1+ year of call center experience OR 2+ years of general work experience.

Nice to Have

High School Diploma or equivalent.
Previous outbound call center or high-volume experience in a metrics-driven environment.
Experience with an auto dialer and/or using scripts.

Team & Environment

You will report directly to a Member Engagement Manager and collaborate with a team dedicated to member outreach and engagement.

Benefits & Compensation

Compensation: $15.00 - $26.93 per hour with monthly commission bonus potential.
Medical, Dental, and Vision plans starting the 1st of each month after start date.
401K and employee stock purchase program.
Tuition reimbursement.
Comprehensive paid time off, flexible work schedules, and family leave.
Employee discount programs and dependent care resources.
No-cost wellness screenings, tobacco cessation, weight management, confidential counseling, and financial coaching.
Colleague assistance programs and retiree medical access.

Work Mode

This is a fully remote position.

CVS Health is passionate about transforming health care and values exceptional thinkers with heart and humility. We are committed to fostering a workplace where every colleague feels valued and that they belong. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws.