NEC Software Solutions (NECSWS) is seeking an OTC Collections professional (Executive or Senior Executive) to ensure timely cash inflow and maintain healthy customer relationships. You will proactively manage the collections process, resolve payment discrepancies, and play a key role in minimizing bad debt.
What You'll Do
- Contact customers via email, phone, or portals to follow up on overdue invoices.
- Review and analyze accounts receivable aging reports to prioritize collection efforts.
- Identify and resolve billing disputes or discrepancies that delay payments.
- Record and monitor customer promises to pay and follow up accordingly.
- Send systematic reminders and escalation notices based on aging buckets.
- Provide inputs to finance teams for accurate cash flow forecasting.
- Reconcile customer accounts to ensure accurate outstanding balances.
- Coordinate to confirm payment status and resolve unapplied cash issues.
- Escalate high-risk or non-responsive accounts to senior management.
- Identify customers with deteriorating payment behavior and flag for credit review.
- Generate collection performance reports.
- Maintain records of all collection activities for audit and compliance purposes.
- Build and maintain professional relationships with customer finance contacts.
- Suggest and implement improvements to enhance collection effectiveness.
- Ensure all collections are posted and disputes are addressed before financial close.
What We're Looking For
- Strong knowledge of Collections and a good understanding of the AR cycle.
- Working knowledge of the SAP Finance module.
- Experience in a shared services or customer-facing environment.
- Understanding of standard operating procedures.
- Knowledge of systems, applications, operating tools, metrics, and Advanced Excel.
- Good communication and verbal & written presentation skills.
- Flexibility to work within a high-growth, rapidly changing environment.
- Ability to self-motivate, initiate change, and work with colleagues at all levels.
- Postgraduate (B. Com/Honors) or a bachelor’s degree with relevant experience in OTC Operations.
- Relevant experience in OTC or Accounts Receivable.
Technical Stack
- SAP ERP
- Advanced Excel
Work Mode
This role follows a hybrid work model. Positions are available in Mumbai (Airoli) and Bangalore.
