Smartsheet is hiring an Order Operations Specialist (Remote Eligible in UK)

Join Smartsheet as an Order Operations Specialist, partnering directly with our sales teams to streamline the sales cycle. You'll be instrumental in ensuring smooth order operations and reporting directly to the Manager of Order Operations.

What You'll Do

• Support sales teams throughout the full sales cycle, ensuring compliance with Smartsheet policies and meeting customer needs
• Work within Salesforce.com CRM & CPQ to assist sales representatives
• Review contracts and order documentation for accuracy and completeness
• Quickly learn and become confident in the quoting process
• Customise order forms and advise on complex deal structures, escalating specialised issues to the right partners for resolution and approval
• Coordinate deal reviews with sales, and support training, development, and adherence to operational policies
• Manage the daily deal approval process, ensuring alignment with organisational standards
• Collaborate with cross-functional teams such as Finance, Legal, Professional Services, and Sales to ensure transactions are completed quickly and efficiently
• Assist with reconciliation of multiple transactions and contract-related adjustments
• Respond to partner inquiries (e.g., purchase orders, quote requests, invoices, order confirmations, status updates, pricing details) in Salesforce within SLA timelines
• Provide sales teams with support in resolving inquiries throughout the sales process
• Partner closely with fellow Order Operations team members to address requests and drive success
• Perform other duties as assigned

What We're Looking For

• 1+ years of experience in Order Management, Sales Operations, Contracts, or Deal Desk
• 1+ years of experience working in a multinational or shared service center environment
• Familiarity with financial principles, revenue recognition, and contracting guidelines
• Background in handling a high-volume, multi-transactional environment (EOM, EOQ, and EOY)
• Ability to thrive in a fast-paced, high-growth environment and adapt to new processes with ease
• Strong problem-solving skills and proven ability to collaborate across multiple departments and stakeholders
• Excellent communication skills, with the ability to tailor messaging to different audiences and situations
• Legally eligible to work in the UK on an ongoing basis
• Fluency in English is required
• Experience with Salesforce or a similar system is required

Technical Stack

• Salesforce.com CRM
• CPQ

Team & Environment

You will report directly to the Manager of Order Operations, who is based in Costa Rica.

Benefits & Compensation

• Employer-paid Private Medical and Dental, additional cost for family members
• Monthly contributions toward your pension
• Monthly stipend to support your work and productivity
• 25 days paid for Holiday + Bank Holidays + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to Udemy online courses
• Company Funded Perks including a counseling membership, salary sacrifice options, and your own personal Smartsheet account

Work Mode

This role offers teleworking options from any registered location in the UK.

Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws.