Windward Consulting is hiring an Optical Administrator

The core responsibility of the Optical Associate, Optician involves engaging and maintaining clientele by providing superior customer service, enhancing customer loyalty, and supporting associate/doctor satisfaction. Drive profitable retail performance by establishing a customer-centric environment through strategic sales techniques and implementing the Total Customer Experience Model Establish professional collaborative relationships with Associates, Hosts, and Doctors Process and customize eyeglass prescriptions, encompassing the following activities: - Analyzing optical prescriptions in alignment with individual visual requirements - Suggesting tailored lens options, protective coatings, and frame selections - Supporting customers in frame selection and ensuring compatibility with optical measurements - Performing precise anatomical measurements including bridge width, eye dimensions, temple length, distance calculations, and optical center positioning using specialized instruments Maintain exceptional quality through meticulous measurements, accurate pricing, and realistic delivery time projections Optimize Managed Vision Care partnerships and sales opportunities by: - Implementing effective administrative protocols - Enhancing transaction value - Developing localized strategic plans Support timely execution of approved marketing initiatives and programs Cultivate positive host interactions through active participation, comprehensive support, and satisfaction tracking via Patient Satisfaction Surveys Perform additional responsibilities as directed by Optical Management Job Requirements: State-specific licensure or national optician certification when applicable Demonstrated sales proficiency with accountability for performance outcomes Proven experience in retail or customer service environments Capacity to communicate enthusiastically and precisely, exceeding customer expectations and fostering productive professional relationships Strong merchandising skills with meticulous attention to detail Minimum 1-2 years industry-related experience Compensation range spans $20.00 - $30.23, with potential bonus and commission opportunities VSP Vision provides equal employment opportunities without discrimination, maintaining a substance-tested workplace Unincorporated LA County residents may be considered under fair chance employment regulations Candidates advised of potential fraudulent job solicitations VSP Vision manages sensitive personal information with strict security and privacy protocols