MedImpact Healthcare Systems, Inc. is looking for an Operations Support Coordinator (Program Support) to deliver outstanding customer service and research support to multiple internal departments and external clients. You will be instrumental in supporting client implementations and ensuring service commitments are met.
What You'll Do
- Support department training and skill development initiatives through demonstrating best practices, mentoring, and providing training support.
- Interact with various departments and clients to support successful implementations and resolve customer service-related issues.
- Identify opportunities for improvement in work processes, operating systems, training programs, and quality initiatives.
- Understand interdepartmental processes to effectively triage and support inbound requests.
- Identify and track opportunities to improve service delivery, coordinating issue resolution and recommending process improvements.
- Coordinate special projects, including meeting scheduling, delegation of work, and action-item follow-through.
- Utilize multiple programs such as Salesforce, Quickbase, Smartsheet, and various Ray Savings Solutions systems to research and resolve complex issues.
- Provide outbound call services to pharmacies, clients, and partners as needed.
- Utilize knowledge of the business to research and resolve requests as a subject matter expert (SME).
- Ensure client service expectations are met by providing accurate and timely responses.
- Provide internal processing and call support when additional help is necessary.
- Participate in unit and department meetings and specialized training classes to maintain or enhance skills.
What We're Looking For
- Associate's degree (A.A.), technical school; or equivalent combination of education and experience.
- 2+ years of administrative and customer service experience.
- Intermediate knowledge of MS Office/Word, Excel, and Outlook and aptitude for new programs.
- Experience with Windows based database programs.
- Demonstrated ability to appear for work on time, follow directions, interact well with co-workers, understand and follow work rules and procedures, comply with corporate policies, and accept constructive criticism.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- Ability to compute rate, ratio, and percent and to interpret bar graphs.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Ability to write simple correspondence.
- Ability to effectively present information in one-on-one and small group situations.
- Composure, Decision Quality, Organizational Agility, Problem Solving, Customer Focus, Drive for Results, Peer Relations, Time Management, Dealing with Ambiguity, Learning on the Fly, Political Savvy.
Nice to Have
- Prior experience working in pharmacy benefit management or the Health Care industry.
Technical Stack
- MS Office/Word, Excel, Outlook
- Windows based database programs
- Salesforce, Quickbase, Smartsheet
- Ray Savings Solutions systems
Team & Environment
This role has no supervisory responsibilities.
Benefits & Compensation
- Medical / Dental / Vision / Wellness Programs
- Paid Time Off / Company Paid Holidays
- Incentive Compensation
- 401K with Company match
- Life and Disability Insurance
- Tuition Reimbursement
- Employee Referral Bonus
- Compensation Range: $41,187 - $53,041 - $64,874
Work Mode
This is a hybrid position based at our San Diego Headquarters or another company location.
MedImpact Healthcare Systems, Inc. is an Equal Opportunity Employer, Male/Female/Disabilities/Veterans.
