By Appointment Africa is hiring an Operations Manager for Lewa House within the Lewa Wildlife Conservancy. You will lead the smooth operation of all departments—including food & beverage, housekeeping, maintenance, guiding, and logistics—to deliver a personalised guest experience while upholding a sustainability-first ethos. Your core mission is to ensure the lodge runs with efficiency, care, and excellence.

What You'll Do

Supervise staff across kitchen, housekeeping, laundry, waitstaff, guiding, and gardening teams.
Organise continuous training to build staff skill levels in line with company policy.
Ensure cohesive communication between front-of-house and back-of-house teams for seamless guest service.
Work with department heads to manage daily team schedules, workflow, and coordination.
Oversee all F&B operations including ordering, inventory, hygiene standards, and sustainable sourcing.
Work closely with Kitchen and Waiters leads to ensure consistency, quality, and timeliness of meals.
Maintain dining setup quality and ensure waiters are trained in family-style service.
Working with leads, maintain high standards of cleanliness and presentation across cottages and common areas.
Supervise gardening and landscaping aligned with Lewa House’s natural aesthetics.
Oversee general maintenance and repairs, ensuring swift resolution of any issues.
Support the head of guiding to coordinate guide schedules and ensure guides are well-briefed, professional, and guest-focused.
Monitor condition and use of safari vehicles: schedule servicing, repairs, and fuel tracking.
Ensure all vehicle use aligns with operational efficiency and conservation policies.
Manage purchasing and stock control across departments (F&B, housekeeping, maintenance).
Monitor vehicle-related expenses and consumption.
Prepare monthly operational and cost reports for senior management.
Lead and enforce Lewa House’s sustainability policies across all operations.
Maintain sustainability operational procedures and reporting.
Train staff in eco-friendly best practices.

What We're Looking For

Minimum 5-7 years' experience in a senior lodge operations role, including oversight of F&B, guiding, and logistics.
Strong leadership and organisational abilities with multi-department coordination experience.
Excellent understanding of eco-tourism operations and sustainability principles.
Financial acumen for budgeting, stock control, and cost management.
Strong proficiency in Office 365, Res-Request, and inventory management systems.
Passion for conservation, guest experience, and working in remote environments.
Fluent in English.