Firstbase is looking for an Operations Manager to ensure the smooth running of day-to-day processes within our Finance Product team. You will be instrumental in driving internal efficiency, operational excellence, and creating a streamlined customer experience through proactive management and continuous improvement.
What You'll Do
- Oversee and optimize internal operational procedures, coordinating closely with product, fulfillment, and technical teams to enhance service quality and reliability.
- Establish and monitor operational standards, ensuring consistency, accuracy, and timeliness across processes.
- Manage relationships with external partners and service providers, handling onboarding, operational coordination, and resolving any ongoing service-related issues.
- Serve as the primary point of contact for operational escalations and complex customer queries, working collaboratively with internal teams to ensure swift resolution.
- Identify opportunities for operational enhancements by analyzing processes, developing solutions, and implementing effective changes across the organization.
- Provide operational support during high-volume periods, coordinating resources and managing workload effectively to maintain excellent customer service standards.
What We're Looking For
- You must be based in a LatAm country.
- At least 3 years of experience managing business operations, customer operations, or internal processes within a fast-paced organization.
- Experience developing and optimizing operational workflows to improve efficiency and team productivity.
- Proven track record managing and resolving customer and stakeholder issues through clear, effective communication and proactive problem-solving.
- Excellent ability to coordinate multiple tasks, stakeholders, and priorities effectively, particularly during periods of high operational demand.
- Strong analytical skills to identify bottlenecks and implement practical solutions that enhance efficiency and reliability.
- Proficiency in English is essential for effective communication across teams and with international stakeholders.
Team & Environment
You will be part of the Finance Product team, bridging product management, engineering, and financial fulfillment services.
Benefits & Compensation
- Top-of-market pay + equity: Generous equity package
- Competitive salary & equity
- Generous raises & stock refreshers
- Flexible work setup: remote freedom, hybrid option for NYC-based team members
- PTO, paid sick days, birthday off, national holidays
- Renewable stipend for work gear every two years
- Comprehensive health insurance reimbursement arrangement
- Learning & development stipend
- Fully paid parental leave for maternity, paternity, or adoption
- Generous annual bonuses that grow
- Company gatherings: annual retreats, quarterly in-person planning, co-working days, happy hours
- Vacation bonus after 3 years
- Visa sponsorship and renewal assistance
- Accelerated career progression with internal promotion preference
Work Mode
This is a remote position open to candidates based in LatAm.
Firstbase is an equal opportunity employer.
