Pearl Talent is hiring an Operations Manager to serve as the operational backbone for our Canadian performance apparel brand's leadership team. You will own daily execution, build repeatable systems, and ensure the entire team moves with speed and precision. This role blends Executive Enablement, Operational Excellence, and Cross-Team Orchestration.
What You'll Do
- Manage calendars for the CEO & CMO, prioritizing meetings for maximum business impact.
- Handle all inbound scheduling and stakeholder coordination.
- Attend leadership meetings, capture notes and action items, and ensure follow-through.
- Send daily updates on sales, revenue, CAC, accomplishments, and priorities.
- Oversee inboxes, drafting and replying on behalf of executives.
- Maintain Google Drive structure, access controls, and legal documentation.
- Act as the communication hub for internal teams and agencies/vendors.
- Run operational meetings, track deliverables, and manage launch checklists.
- Own vendor relationships and contract renewals.
- Manage the operational critical path for all product launches.
- Coordinate inventory, creative assets, marketing campaigns, and 3PL readiness.
- Document and improve SOPs for repeatable launch success.
- Track and report on daily sales, CAC, and operational KPIs.
- Build dashboards and generate insights from Shopify, Motion, TripleWhale, and other tools.
- Oversee expense tracking, vendor invoices, and profitability monitoring.
- Maintain product knowledge documents and CX SOPs.
- Identify process gaps, propose solutions, and execute improvements.
- Anticipate operational risks and develop mitigation plans.
What We're Looking For
- Proven experience in operations or executive support for a fast-growing business.
- Exceptional organizational, project management, and multitasking skills.
- Strong communication and relationship-building skills.
- Capable of building solutions, standard operating procedures (SOPs), and processes.
- Proficiency with Google Excel, Slack, Shopify, CRMs, and project management tools like Notion, Asana, Monday.com.
- Analytical mindset with experience in data tracking and reporting.
Nice to Have
- Experience in e-commerce or consumer brand operations.
- Familiarity with TripleWhale, ShipBob, Gorgias, Klaviyo, Postscript, and Loop.
- Experience managing launches or large-scale marketing projects.
Technical Stack
- Google Excel, Slack, Shopify, CRMs
- Notion, Asana, Monday.com
- TripleWhale, ShipBob, Gorgias, Klaviyo, Postscript, Loop
Team & Environment
You will act as the operational backbone for the CEO and CMO/COO in a dynamic, high-speed environment.
Benefits & Compensation
- Competitive salary based on experience and skills.
- Fully remote—work from anywhere.
- Generous paid time off.
- Health coverage after 3 months for full-time employees.
- Direct mentorship from international industry leaders.
- Ongoing learning and professional development resources.
- Global networking opportunities.
- Flexible hours to support work-life balance.
- Retention bonuses at 3, 6, 9, and 12 months.
- Community-driven benefits like an annual retreat.
Work Mode
This is a fully remote position, open to male candidates from the Philippines.
Pearl Talent is an equal opportunity employer.
