Zack D. Films is looking for an Operations Manager to lead and develop team leaders and travel consultants in delivering travel agency operational services at agreed service levels consistent with company standards while optimizing performance.
What You'll Do
- Work under the direction and guidance of the Director of Operations to monitor individual and team performance goals.
- Serve as a subject matter expert when working with development, implementation, and technology.
- Coach travel consultants, providing constructive feedback on monitored calls and skill development based on demonstrated performance.
- Apply a strong understanding of client policies and processes to determine the impact to the operational team.
- Use industry knowledge to provide direction on best practices and identify and implement operational improvements.
- Oversee and provide guidance on the review of current work processes, procedures, and policies, seeking efficiencies and effectiveness improvements.
- Lead the team in error reduction efforts, providing direction, measurement, and reviews of progress against goals.
- Take calls and answer emails as necessary.
What We're Looking For
- A high school diploma or GED; three to five years of related experience and/or training, or an equivalent combination.
- A proactive approach to systems and processes.
- Ability to identify and correct issues before they become problems.
- Focus on process improvement and key performance indicators.
- Initiative, ownership, and the capability to make sound judgments.
- A positive role model for all staff who leads by example.
- Strong communication skills.
Nice to Have
- A Bachelor's Degree.
Benefits & Compensation
- Competitive pay, benefits, and perks.
- Flexible work-life balance.
- Professional development opportunities.
- Performance and recognition programs.
- Comprehensive benefits package: medical, dental, vision, life, and disability insurance.
- Voluntary benefit programs (critical illness, hospital, and accident).
- Health savings and flexible spending accounts.
- Retirement 401K plan.
Zack D. Films provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. The Company prohibits retaliation against any employee who exercises their rights under applicable anti-discrimination laws. Hiring preference is given to Seneca or Native individuals. Veterans are highly encouraged to apply.
