UCB is looking for an Operations Manager in Italy to act as the key interface between the European Operation Strategy Team and the Italian Business Units. In this role, you will lead local execution of the global Operational Manager roadmap and own the Omnichannel Cycle Planning (OCCP) process for Italy.
What You'll Do
- Represent Italy in the EU I2I G2M team and align the local operational strategy.
- Own and develop the OCCP process, including training, support, and stakeholder alignment.
- Lead onboarding for field and office teams on operations tools and processes.
- Ensure data quality and ownership in ORBIT across all relevant operational datasets.
- Maintain and enhance the Digital Assistant and provide second-level support for ORBIT and Qlik.
- Drive adoption of innovative solutions and lead the Operations Champions Exchange.
What We're Looking For
- Bachelor’s degree.
- Strong analytical skills and ability to consolidate and interpret large data sets.
- Demonstrated project management skills in planning, prioritization, and time management.
- Hands-on experience with CRM systems.
- Excellent communication and presentation skills in Italian and English.
- Proficiency in MS Office, especially Excel; digital and IT-savvy.
- Experience in delivering software training to stakeholder-facing employees.
- Strong problem-solving mindset and ability to work in both local and global teams.
Nice to Have
- Master’s degree.
- Experience with the Veeva ORBIT CRM system.
Technical Stack
- Veeva CRM ORBIT platform
- Digital Assistant
- Qlik
- MS Office, especially Excel
Team & Environment
You will be part of the European Operations team, collaborating with Operations Managers across different markets.
Work Mode
This is a hybrid role based in Milan, Italy.
UCB is an equal opportunity employer. All employment decisions will be made without regard to any characteristic protected by applicable laws.
