WithCoverage is hiring an Operations Manager

Operations Manager Location: New York, NY (In office) Job Type: Full-Time About InsureTech Innovations: InsureTech Innovations is revolutionizing risk management for the modern business landscape. We safeguard pioneering companies like GoPuff, Eight Sleep, Bombas, Chomps, and Blank Street Coffee, enabling rapid growth without compromising protection. Our approach transcends traditional brokerage models by creating a cutting-edge risk advisory platform powered by proprietary technological solutions. We partner with ambitious enterprises across diverse sectors, providing confidence and strategic risk management. Founded by industry veterans JD Ross and Max Brenner, our company is transforming a trillion-dollar market from within. We experienced 10x growth last year while maintaining financial sustainability, supported by prestigious investors like 8VC and Crystal Venture Partners. We've developed a unique Agency Management System that provides complete operational control and sets the foundation for AI-driven risk management transformation. Why Join Us: • Accelerated Career Growth – Exceptional opportunities to learn and lead • Meaningful Impact – Protecting innovative brands across multiple industries • Industry Disruption – Reimagining insurance through technology and automation • Competitive Compensation – Comprehensive rewards, equity, and career development pathways About The Role: Our Risk Advisory support team executes core insurance workflows across a distributed environment. Currently comprising approximately 20 professionals, we anticipate 2-3x team expansion by 2026. The Operations Manager will drive team performance, optimize processes, and collaborate closely with leadership to enhance operational effectiveness. What You'll Do: • Improve workflow reliability, targeting over 90% on-time task completion • Design scalable organizational structures and management protocols • Identify and resolve process inefficiencies through strategic interventions • Develop comprehensive training and onboarding systems • Elevate team performance through strategic talent management Ideal Candidate Qualifications: • Proven experience scaling operational teams in distributed environments • Strong offshore/BPO team management background • Exceptional process optimization and systemic improvement skills • High-accountability leadership approach • Bonus: Insurance/financial services workflow expertise Compensation Range: $110,000 – $145,000/year, with potential equity and comprehensive benefits package Comprehensive Benefits: • Competitive compensation with potential equity • Flexible paid time off • Comprehensive medical, dental, vision coverage • 401(k) program • Flexible spending accounts • Paid holidays • Collaborative workplace culture • Catered in-office lunches • Professional development opportunities