Rockefeller Philanthropy Advisors is hiring an Operations Lead Engineer to oversee the stability and performance of our critical IT infrastructure. In this remote US role, you will lead the Network Operations Center (NOC), acting as a central point during incidents and driving operational excellence through automation and process improvement.
What You'll Do
- Lead the transformation of NOC functions, establishing clear ownership areas and automated standard operating procedures.
- Develop and implement tools, dashboards, and predictive monitoring systems to detect and address issues proactively.
- Create automated alerting and remediation processes to minimize human intervention in incident resolution.
- Partner with IT Compliance to ensure alignment with PCI, SOC, and other industry frameworks.
- Oversee post-incident reviews, root cause analyses, and structured problem management for recurring high-severity issues.
- Monitor NOC KPIs, produce monthly operational reports, and drive continuous improvement initiatives.
- Collaborate with cross-functional teams, including development, cloud operations, and customer support, to maintain high service availability.
- Participate in a 24/7 on-call rotation and maintain readiness for critical incident response.
What We're Looking For
- 5+ years in a corporate IT environment, with at least 3 years in incident or problem management.
- Proven experience in ITIL disciplines, especially Incident, Problem, and Change management.
- Demonstrated ability to manage high-impact IT incidents in pressured environments.
- Experience supporting 24/7 SaaS platforms and collaborating across technical and business teams.
- Strong communication and presentation skills.
- Familiarity with automation, monitoring, and infrastructure-as-code tools (e.g., Terraform, Ansible, Jenkins, Kubernetes).
- Knowledge of cloud platforms such as AWS and Azure, including scalability, security, and performance optimization.
Nice to Have
- ITIL certification.
- Project management skills.
- Agile/DevOps practices.
- Scripting experience (Bash, PowerShell, Python).
Technical Stack
- Terraform, Ansible, Jenkins, Kubernetes
- AWS, Azure
- Bash, PowerShell, Python
Team & Environment
You will collaborate with cross-functional teams, including IT operations, cloud engineers, software developers, and customer support.
Benefits & Compensation
- Compensation range: $110,000–$140,000
- 401(k) plan with 100% match on the first 5% of employee contributions.
- Comprehensive medical, dental, and vision insurance.
- Health Savings Account (HSA) contributions.
- Generous parental leave.
- Company-paid short-term/long-term disability insurance.
- Life insurance coverage.
- Paid time off, public holidays, and floating holidays.
- Voluntary benefits such as identity theft protection and legal coverage.
Work Mode
This is a remote position open to candidates within the United States.
Rockefeller Philanthropy Advisors is an equal opportunity employer.
