Remote Remote (Global) Employment

SearchApi is hiring an Operations Lead

Responsibilities

  • Handle enterprise sales calls. Understand customer needs, explain our product, close deals.
  • Negotiate pricing and contract terms. Know when to push, when to concede, and what trade-offs matter.
  • Manage procurement processes. Fortune 500 companies have complex buying processes. You'll navigate them.
  • Follow up with prospects and customers proactively. Nothing falls through the cracks.
  • Prepare sales collateral. One-pagers, case studies, materials that help close deals.
  • Cold outreach when bandwidth allows.
  • Handle contract negotiations. We have templates, but enterprise customers always redline. You'll manage the back and forth.
  • Customize MSAs, NDAs, DPAs based on customer requirements.
  • Track contracts, renewal dates, and custom conditions.
  • Work with legal when needed for complex issues.
  • Fill out security questionnaires. Dozens of them. Enterprise customers always ask.
  • Oversee SOC2, ISO27001, and GDPR compliance.
  • Manage our compliance platform and keep it updated.
  • Respond to vendor security assessments.
  • Keep compliance documentation current.
  • Issue invoices via Stripe or banking partners.
  • Manage vendor relationships and subscriptions.
  • Onboard enterprise customers.
  • Help with customer support when needed.
  • Track renewals and proactively reach out before contracts expire.
  • Coordinate with accountants on billing questions.
  • Document workflows. How deals progress, how contracts are handled, how compliance works.
  • Create reminder systems and tracking processes.
  • Standardize what's currently in the CEO's head.
  • Optimize tools. We use Notion, Intercom, and email. No CRM yet. Maybe you'll set one up.

Requirements

  • B2B SaaS experience. You've done similar work at a SaaS company. You know how enterprise sales and operations work.
  • Legal familiarity. You've negotiated contracts, handled MSAs and NDAs, worked with legal teams. Lawyer or not, you understand how enterprise contracts work.
  • Compliance experience. You've filled security questionnaires before.
  • Stripe experience. Required. You've worked with Stripe billing, invoicing, subscriptions.
  • Organized. You track everything. Nothing slips through.
  • Good writer. Contracts, emails, documentation. Clear, professional communication.
  • Comfortable with ambiguity. We're building processes, not following them.
  • Self-directed. You don't need daily check-ins to stay productive.
  • Fluent in English, written and spoken.

Nice to Have

  • Experience with enterprise procurement processes.
  • Custom MSA and DPA negotiation experience.
  • Security questionnaire experience (SIG, CAIQ, custom).
  • SOC2, ISO2701, GDPR compliance platform experience (Vanta, Drata, or similar).
  • Experience setting up operational processes from scratch.

Benefits

  • Fully Remote. Work from anywhere.
  • Equity share. Own a piece of what you're building.
  • Profit sharing. When we win, you win.
  • Learn from the CEO. Understand how a SaaS business actually runs.
  • Annual team retreats (last one in Spain).

Work Arrangement

Remote (Worldwide)

Additional Information

  • Include 'Octopus Tentacle' in your application so we know you read this.
Required Skills
enterprise procurement processes. enterprise procurement processes.
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About company
SearchApi
SearchApi is a real-time SERP API delivering structured data from 100+ search engines and sources, including Google Search, Google Shopping, Google Jobs, Bing, Baidu, YouTube, Amazon, and many more. The company powers production workloads for Fortune 500 companies and startups needing reliable search data at scale.
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Job Details
Department Operations
Category other
Posted 5 months ago