Experian is seeking an Operations Formalization Manager and ID&F to lead the company’s operational processes with excellence. This role ensures regulatory compliance, operational efficiency, quality, and cultural alignment. You will act as an integrated partner to technical, legal, and commercial teams, securing the proper formalization of operations, regulatory adherence, and risk management.
What You'll Do
- Lead the Identification and Formalization (ID&F) processes, ensuring regulatory, contractual, and internal compliance, meeting deadlines, SLAs, and quality standards.
- Mitigate operational, regulatory, and compliance risks by ensuring robust controls, periodic policy reviews, and optimization of workflows and processes.
- Act as the focal point and interface for the team to monitor the execution of KYC, KYP, and related processes.
- Supervise the analysis of document receipts, operations, write-offs, renegotiations, defaults, and protests, ensuring accuracy and adherence to company policies.
- Work closely with Legal, IT, Credit, Commercial, and Operations areas to resolve failures, adjust business rules, and sustain the platform.
- Validate processes and documentation for Bank Credit Bills (CCBs), promissory notes, and commercial notes, ensuring adherence to CMN Resolutions 5050 and 4893.
- Manage a team of 19 professionals through direct leadership and supervisory support, tracking KPIs and promoting continuous improvement.
What We're Looking For
- Financial Products Experience: Solid knowledge of banking products, P2P credit, promissory notes, and commercial notes.
- Regulatory Expertise: Proven experience with CMN regulations, especially Resolutions 5050 (SEP) and 4893 (cybersecurity and cloud services).
- Integrator Profile: Ability to engage with technical (IT), legal, and operational areas, facilitating agile decisions and resolutions.
- Leadership Skills: Ability to develop people, promote collaboration, encourage change, and take responsibility for results.
Nice to Have
- Platform Knowledge: Experience with credit platforms; prior experience with MOVA will be a plus.
- Customer Service & Reputation: Practical experience in customer service areas (SAC and Ombudsman will be differentiators) and reputation monitoring.
Team & Environment
You will manage a team of 19 professionals through direct leadership and supervisory support. The team’s culture focuses on collaboration, continuous improvement, and achieving key performance indicators.
Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experian's DNA and practices, and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work, irrespective of their gender, ethnicity, religion, colour, sexuality, physical ability, or age.
