Lago is seeking an Operations Coordinator to oversee the day-to-day and forward-looking coordination of all on-site services across our network. This role is critical for ensuring that company-provided and third-party vendor services are scheduled, promoted, and executed flawlessly. You will serve as the operational connector between our company, our field teams, and our clients.
What You'll Do
- Coordinate and schedule all weekly and monthly services across locations (both internal and third-party).
- Communicate with third-party service vendors to confirm availability and manage logistics.
- Send out timely and clear client-facing messages via email, SMS, and app-based notifications regarding service details.
- Monitor daily and weekly service sign-up volumes and alert leadership to significant variances.
- Coordinate with part-time service providers to ensure full staffing coverage for high-demand days.
- Work closely with leadership to coordinate special campaigns, new service launches, or adjustments.
- Maintain internal schedules and update key team members with accurate information.
- Serve as the first point of operational coordination between the company and its field teams.
- Filter incoming messages, responding generically where appropriate.
- Ensure services are scheduled in accordance with employee availability.
What We're Looking For
- 2+ years of experience in service coordination, operations, scheduling, or similar roles, preferably in a fast-paced or service-based business.
- A hunger for growth in a fast-growing business.
- Fluent written and verbal English at a near-native level.
- Strong attention to detail and ability to manage multiple calendars, vendors, and providers simultaneously.
- Experience working with remote teams across time zones.
- Comfort using scheduling and communication tools like Google Calendar, Slack, Airtable, and CRM or booking systems.
- Highly organized, proactive, and calm under pressure.
- Availability during Mountain Time working hours (U.S.).
- Good customer service skills.
- Ability to work weekends.
Nice to Have
- Experience working with service-based or wellness businesses (e.g., salons, spas, mobile services).
- Familiarity with SMS/email marketing platforms or CRM systems.
- Knowledge of marketplace or vendor-based business models.
- Familiarity with Adobe Express and/or Canva.
Technical Stack
- Google Calendar
- Slack
- Airtable
- CRM or booking systems
- Adobe Express
- Canva
Benefits & Compensation
- Compensation: $8.00 - $10.00 per hour (negotiable based on experience)
- Remote Work: Work from anywhere as part of a global team that values work-life balance.
- Growth Opportunities: The chance to shape your role and grow with the company.
- Innovative Culture: Join a team passionate about leveraging data to solve challenges.
Work Mode
This is a fully remote position operating on a global scale.
Lago is an equal opportunity employer.
