CXG is seeking an Operations Coordinator who is a Native Japanese speaker (N1 level) to join our team. Responsible for the successful and cost-effective execution of local projects, you will enhance our local Evaluator database and act as the primary contact for Evaluators, helping to bring brand promises to life.
What You'll Do
- Handle the acquisition process of Evaluators for forecasted missions in your operating areas.
- Ensure proper scheduling and execution of fieldwork projects according to company standards.
- Verify that field surveys are submitted electronically on time and meet quality standards.
- Conduct survey screening and validation.
- Set appropriate pay rates for evaluations while ensuring operation margin targets are reached.
- Contribute to the optimization of the Evaluators Database and ensure data is updated.
- Maintain a healthy relationship with Evaluators.
- Provide the finance team with Evaluators' payment details to ensure timely payments.
What We're Looking For
- Diploma in Administration, Business, Management, or a relevant field.
- At least 1-2 years of proven Retail/Project Coordination experience and/or Client Servicing.
- Native Japanese speaker with excellent communication skills in English.
- Strong Microsoft Office skills.
- Excellent organizing skills to coordinate project activities.
- Ability to multitask and manage time well.
- Resourceful, proactive, and problem-solving mindset.
- Ability to work with details and time-sensitive issues.
- Passionate, positive, and outgoing personality.
- Ability to work as part of a team and under pressure.
- Customer-service orientation.
Nice to Have
- Social media/Tech savvy (personal or professional).
- Other software knowledge beyond Microsoft Office.
- Interest or experience in social media outreach and community management.
Technical Stack
- Microsoft Office
Team & Environment
You will work under the supervision of the Community & Operations Manager.
Work Mode
This is a global position.
