Zelh is hiring an Operations Coordinator to serve as the operational owner for a long-standing, high-volume customer account. Your role is not traditional track-and-trace; you’ll own the end-to-end freight flow, making critical decisions to ensure smooth execution.
What You'll Do
- Own all order entry and operational coordination for the assigned account.
- Review incoming orders and determine the correct execution path (warehouse, live load, cross-border, etc.).
- Call consignees in advance to confirm delivery readiness, space availability, and storage requests.
- Apply sound judgment for repeat consignees using established SOPs.
- Communicate directly with customers for clarification instead of defaulting to internal escalation.
- Ensure all orders are set up correctly before releasing or dispatching freight.
- Coordinate with internal tracking, warehouse, and operations teams without creating duplicate work.
- Maintain clear, professional documentation and notes within the system.
- Continuously identify process improvements and efficiencies.
What We're Looking For
- Strong written and verbal English communication skills.
- Confident phone presence for customer and consignee communication.
- High attention to detail with ability to see the big picture.
- Strong critical thinking and common sense.
- Ability to make independent decisions within established guidelines.
- Comfortable working remotely while staying aligned with the team.
- Proactive, ownership-oriented mindset.
- Not afraid to ask questions—to the right people.
- Able to handle ambiguity without over-escalating.
Nice to Have
- Logistics, supply chain, or operations coordination experience.
Benefits & Compensation
- Competitive Salary paid in USD.
- 10+ business days of paid time off.
- Equipment provided.
- A supportive team.
Work Mode
This is a fully remote position for candidates located in Belgrade, Beograd, Serbia.
Zelh operates on a foundation of personal attention, timely communication, and respect for all people. Our mission is to be the most reliable company by offering and maintaining consistently high-quality services.
