Responsibilities
- Own the daily flow of mail, disputes, and chargebacks that keep our operations compliant and our customers taken care of.
- Build fluency across core workflows, including in-person mail handling, dispute resolution, physical payment processing, credit disputes, and money order processing.
- Take ownership of your work end-to-end, from spotting an issue to seeing it resolved.
- Hold yourself to a high standard of accuracy and consistency because, in a regulated fintech environment, the details matter.
- Get hands-on training and ongoing mentorship as you build these skills.
- This role is a starting point for growth into Operations II or specialist tracks.
Requirements
- No specific tools or technical background are required on day one. We'll train you on our systems.
- You represent the voice of the customer internally and work well across teams such as Legal, Finance, Product, and Engineering to get things done.
- You care about the quality of your output and understand what it means to consistently hit a service-level target.
- You're comfortable solving problems on the fly and bringing creative ideas to improve how the team works, even when the path isn't fully mapped out yet.
Benefits
- Significant stock options
- Full benefits
- Bonus plan
- Commuting benefits
- Very desirable office with free drinks and food options
Work Arrangement
Hybrid — Seattle
Additional Information
- This is a Hybrid position. We work in the office three days a week. Our office is in downtown Seattle.
- This is a non-exempt role.
