Responsibilities
- Identify and resolve customer transaction problems promptly.
- Process regular payments to vendors and business partners on schedule.
- Oversee transaction records to reconcile company asset balances accurately.
- Implement verification controls to uphold accuracy, completeness, and reliability of financial data, supporting the Finance team.
- Track and supervise transaction workflows, including authorization and settlement stages.
- Handle disputes and suspected fraud related to debit card transactions.
- Support the Customer Support team in addressing client questions and concerns.
- Complete various operational assignments, ensuring all tasks are delivered on time.
- Respond to unplanned projects and requests with initiative and adaptability.
- Create and refine operational guidelines, workflows, and protocols to boost efficiency.
- Recognize opportunities for improvement, suggest changes, and document updates to processes and internal controls in line with industry standards.
Work Arrangement
Remote (Worldwide)
