Role Overview
This position is central to shaping operational strategy through data-driven insights and process innovation. As an Operations Senior Business Analyst, you will work closely with leadership and cross-functional teams to identify inefficiencies, define improvements, and translate business goals into actionable system capabilities. Your work will directly influence how operations evolve across enterprise and field environments.
Key Responsibilities
- Design and assess data collection strategies to evaluate operational workflows and performance metrics.
- Analyze internal processes in comparison to industry benchmarks to identify improvement opportunities.
- Support the development and documentation of business processes and system workflows.
- Transform complex datasets into clear, actionable reports for decision-makers.
- Present analytical findings to executives and stakeholders to guide operational planning.
- Maintain a comprehensive understanding of enterprise-wide and local operations structures.
- Partner with management to define business challenges, goals, and strategic priorities.
- Contribute to long-term planning by aligning analysis with the organization’s operational roadmap.
- Assist in curriculum design and training initiatives, including the use of a Learning Management System.
Qualifications
- Bachelor’s degree in a relevant discipline such as business, operations, or information systems.
- Minimum of 10 years of experience in operational analysis, process optimization, or enterprise transformation within multi-project settings.
- Familiarity with modern process modeling techniques and digital transformation tools.
- Strong written and verbal communication skills, with the ability to tailor messaging to diverse audiences.
- Proven ability to engage leadership and maintain clarity when presenting complex information.
- Experience managing training programs or leading instructional design efforts.
- Solid business judgment with an understanding of how operational decisions impact broader organizational goals.
- Background in implementing and managing Learning Management Systems is required.
Work Environment
This is a hybrid role with primary locations in Dallas, TX; Orlando, FL; and Las Vegas, NV. Employees are expected to work on-site or at event locations 2–3 days per week, balancing in-person collaboration with flexible work arrangements.
Benefits
- Comprehensive medical, dental, and vision insurance
- Life, accident, and disability coverage
- Retirement plan with company matching
- Paid time off and parental leave
- Tuition reimbursement for continued education
Commitment to Inclusion
This organization is dedicated to fostering a diverse and inclusive workplace. Employment decisions are made without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other protected characteristics under applicable laws.
