About the Role
The Operations Analyst will coordinate daily workflows, analyze performance metrics, and facilitate communication between departments, leveraging bilingual abilities to support international collaboration.
Responsibilities
- Monitor key performance indicators and operational metrics
- Prepare reports summarizing team productivity and project status
- Translate and interpret communications between English and Mandarin speakers
- Assist in streamlining internal processes to improve efficiency
- Coordinate meetings and maintain action item follow-ups
- Support onboarding of new team members
- Track project timelines and flag potential delays
- Gather and validate data from multiple sources
- Maintain up-to-date documentation of procedures
- Identify recurring operational issues and suggest improvements
- Serve as liaison between technical and non-technical departments
- Ensure compliance with internal policies and protocols
- Manage scheduling for team resources
- Respond to internal inquiries in a timely manner
- Organize and archive operational records
- Assist in budget tracking and expense reporting
- Facilitate communication during cross-timezone collaborations
- Summarize meeting outcomes for distribution
- Update shared calendars and task management tools
- Contribute to process automation initiatives
- Maintain confidentiality of sensitive information
- Support ad hoc operational projects
- Verify data accuracy across systems
- Escalate critical issues to management promptly
- Promote consistency in team workflows
Nice to Have
- Bachelor’s degree in business, international relations, or related field
- Prior experience in a technology-driven company
- Knowledge of workflow automation tools
- Experience supporting global teams
- Familiarity with CRM or ERP systems
- Exposure to data visualization platforms
- Certification in project management
- Background in operations analysis
- Training in bilingual office environments
- Experience with agile methodologies
Compensation
Competitive salary based on experience
Work Arrangement
Hybrid remote
Team
Small, agile team focused on operational efficiency
Language Requirement
Native or near-native proficiency in Mandarin and English is required. Candidates must be able to communicate complex ideas clearly in both languages across written and verbal formats.
Work Environment
This role operates in a dynamic, fast-moving setting with frequent collaboration across time zones. Adaptability and clear communication are essential for success.
Available for qualified candidates
