Duke University is seeking an Operations Administrator to provide critical on-site operational leadership across the hospital. This role acts with the authority of hospital leadership on a 24-hour basis, including weekends and holidays, requiring independent crisis management, policy interpretation, and timely decision-making that directly impacts patient care and hospital operations.
What You'll Do
- Demonstrate judgment and self-sufficiency in effective problem solving while serving as the primary administrative and operational resource for the hospital.
- Intervene in situations involving patients, visitors, hospital staff, and other external customers.
- Coordinate operations and personnel activities to meet departmental, hospital, and health system objectives.
- Oversee patient care flow, redirecting and allocating resources as necessary.
- Investigate patient and visitor concerns and implement appropriate courses of action.
- Take corrective action in situations requiring immediate intervention, including interpreting and administering hospital policy.
- Facilitate interdepartmental communication, negotiation, and decision-making to resolve issues.
- Obtain adequate facts and evaluate data to identify and intervene in actual or potential safety and risk management issues.
- Communicate pertinent information in a timely manner to hospital administration and department leadership.
- Support clinical, operational, and facility services throughout the entire hospital on a 24-hour basis.
- Coordinate triage activities through communication with the Emergency Department, Bed Control, and Chief Medical Officer.
- Attend Code Five events, participate as needed, and provide feedback.
- Assist Patient Access Services in coordinating patient placement and maintain visibility with staff through rounds.
- Serve as a Notary Public to assist with advance directives.
- Provide on-site management and leadership of crisis situations to prevent or minimize service disruption.
- Function as the on-site coordinator for internal or external disasters or other major events.
- Authorize financial assistance up to $100.00 for patient satisfiers and operational situations.
What We're Looking For
- Bachelor's degree in Nursing (BSN).
- Minimum of five years of relevant experience, two of which must be clinical.
- Current or compact RN licensure in the state of North Carolina.
- BLS certification.
Nice to Have
- Master's degree.
Benefits & Compensation
- Relocation assistance based on eligibility.
Work Mode
This is an onsite position located in Durham, North Carolina.
Duke is committed to compassionate care that changes lives, aspiring to create a community built on collaboration, innovation, creativity, and belonging. We are an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, or military status.
