Mercier Consultancy is looking for a customer service representative to support Eneco's clients with their energy services and products. You'll join a forward-thinking organization dedicated to sustainability and innovative energy solutions, working remotely from Bulgaria.
What You'll Do
- Provide exceptional customer service to Eneco clients, assisting them with inquiries related to energy services and products.
- Engage with customers through various communication channels, ensuring their concerns and questions are addressed promptly.
- Collaborate with team members to share knowledge and improve service delivery and customer experience.
- Document interactions accurately in the company's CRM system to maintain quality standards.
- Stay informed about Eneco's product offerings, promotions, and industry changes to provide up-to-date information to customers.
- Participate in training sessions and workshops to enhance your skills and knowledge in the energy sector.
What We're Looking For
- Fluency in communicative English.
- Strong communication and interpersonal skills with a focus on customer satisfaction.
- A passion for sustainable energy and willingness to learn about Eneco's products and services.
- Ability to work independently in a remote environment, managing time effectively.
- Proficiency in CRM software and standard office applications.
- A positive attitude, enthusiasm, and a team-oriented mindset.
Nice to Have
- Experience in customer service or a related field.
- Proficiency in additional languages.
Technical Stack
- CRM software
Benefits & Compensation
- Competitive Monthly Salary
- Fully Paid Relocation Package
- Fully Paid Training
- Health Insurance
- Compensation: € 1,675 - € 1,804 gross per month
Work Mode
This is a remote position based within Bulgaria and includes a paid relocation package.
Mercier Consultancy is an equal opportunity employer.
