Wordly.ai is hiring an Onboarding Specialist for the APAC region to drive customer loyalty by ensuring the successful implementation of our solutions. You will be the primary point of contact for new clients, fostering strong relationships through exceptional service, addressing inquiries, resolving issues, and coordinating with internal teams in our fast-growing, dynamic startup environment.
What You'll Do
- Serve as the customer's main point of contact through their initial onboarding, deeply understanding their business and technical needs.
- Own the onboarding process, working with clients and partnering with internal teams to ensure a successful client onboarding timeline.
- Lead Onboarding kick-offs, training workshops, escalation calls, and ad-hoc meetings as required.
- Train customers in their use of the platform by leading coaching sessions and answering questions via video and e-mail.
- Provide technical and consultative support to customers.
- Guide customers on best practices when using Wordly.
- Assist the Customer Success Team with workflows and data for accurate tracking and reporting.
- Act as an advocate on behalf of the customer and as an expert on their experience and product needs.
- Develop, improve, and innovate the onboarding playbook.
- Take a turn being first line of support: answering emails and chats, investigation and troubleshooting, and answering the 24/7 emergency line on a rotating basis.
What We're Looking For
- Strong English skills both written and verbal.
- Located in the APAC region or the North American West Coast (Pacific Time Zone). If in North America, must work adjusted APAC business hours.
- High level of enthusiasm, curiosity, initiative, commitment, and professionalism.
- Strong work ethic.
- Experience presenting to groups of customers virtually.
- Thrives in a fast-paced and changing environment.
- Experience in customer service, onboarding, integration of software or equivalent experience.
- Know your way around a CRM.
Nice to Have
- Candidates who also speak Spanish.
Team & Environment
You will report to the Director, Client Success & Support. Wordly.ai is an energetic and dynamic startup growing fast in a hot market, with a passion for innovating and solving hard problems. We deeply care about system performance and happy customers. Our team of industry veterans and senior tech pros prioritizes performance and ease of use.
Work Mode
This role is remote, open to candidates located in the APAC region or the North American West Coast (Pacific Time Zone). We embrace remote work and a great work-life balance.
Wordly.ai is an equal opportunity employer.
