At Hireframe, we are looking for an Onboarding Specialist to join our team. You will play a pivotal role in refining our processes and ensuring new customers have a successful start. You will collaborate with existing specialists and leadership to build a long-term, positive relationship with each client from day one.

What You'll Do

Manage the onboarding process for a high volume of customers (20-40 monthly) via phone, email, and video calls.
Support customers with their data migration using export and import tools.
Assess customer-specific needs and guide the configuration process accordingly.
Train new customers and their teams on the software’s functionalities.
Deliver an efficient and high-quality customer launch experience.
Act as a liaison between the customer and the Product team, representing customer feedback.
Proactively address issues and manage escalations.
Collaborate with leadership to build and refine onboarding systems and playbooks.

What We're Looking For

2-4 years of relevant experience in onboarding, training, customer service, or project management.
A passion for helping customers succeed and fostering positive relationships.
Experience with data migration and proficiency in Microsoft Excel.
Strong project management skills with the ability to handle multiple customers at once.
Excellent written and verbal communication skills.
Strong attention to detail and organizational skills.
Comfortable using technology (CRM, Slack, etc.) to function effectively in a remote work environment.
Ability to thrive in a fast-paced, evolving company.
Quick learner with the ability to master new software products and become a product expert.