At SearchStax, we’re looking for an Onboarding Specialist to lead customers through their initial onboarding journey and ensure a successful launch of our solutions. This role focuses on the early customer lifecycle, managing set-up, configuration, and value realization while aligning with customer business goals. You will act as the primary point of contact during onboarding, managing a dynamic portfolio of mid-market to enterprise customers.

What You'll Do

Serve as the primary customer contact during the onboarding phase, ensuring smooth coordination between customers, partners, and internal teams.
Lead onboarding projects from kickoff to completion, managing scope, milestones, deliverables, and customer expectations.
Educate customers on platform capabilities, best practices, and configuration options to enable early adoption and time-to-value.
Identify and mitigate risks early in the onboarding process, escalating and collaborating cross-functionally as needed.
Partner with Customer Success, Solutions, and Product teams to ensure alignment between business goals and technical delivery.
Create and refine onboarding materials, templates, and processes to drive consistency and scalability across engagements.
Develop vertical-specific onboarding guides and success materials to tailor the experience by industry.
Contribute to customer training programs, documentation, and enablement assets.
Track and report onboarding metrics (e.g., onboarding completion time, early adoption milestones, risk trends).
Continuously improve the onboarding experience based on customer feedback and evolving product capabilities.

What We're Looking For

5+ years in a Customer Success, Onboarding, Account Management, or Strategy role with enterprise or mid-market customers.
Inherently technical and curious with a strong aptitude to learn our products and related ecosystems.
Demonstrated success managing multiple customer projects and timelines simultaneously.
Proven experience developing onboarding frameworks, materials, or process improvements.
Bachelor’s degree in Business, Communications, or related field (or equivalent experience).
Familiarity with SaaS, cloud technologies, and ideally digital experience platforms.
Experience working cross-functionally with Product, Sales, and Support teams.
The ability to act with a high level of autonomy and leverage resources based on customer needs.

Nice to Have

Prior exposure to search, database, cloud, and infrastructure technology is a plus.

Team & Environment

You’ll be part of an early-stage startup team.

Benefits & Compensation

Competitive compensation: $120,000 - $150,000 annually + stock options.
Remote-first work environment with team spanning the US and India.
401k match of 4% on contributions.
Comprehensive medical, dental, and vision plans with 100% of employee-only premiums paid.
Flexible paid time off and paid holidays.
Exciting growth opportunities to innovate and grow your career.

Work Mode

This is a remote-first position open to candidates in the United States and India.

SearchStax is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, or other protected characteristic.