Scout Motors is looking for an Onboarding Manager to guide customers to success on the Affinity platform. You will oversee accounts from post-sale until transition to a Customer Success Manager, providing templates, best practices, and training to accelerate their onboarding and migration journey.

What You'll Do

Own product implementation and configurations for simultaneous customer engagements.
Drive product strategy with clients during onboarding to ensure a successful long-term partnership.
Get new users and teams excited about key features in interactive training sessions.
Present integrations and product upgrade opportunities, connecting them to customer business problems.
Facilitate customer data migrations from other CRMs and business tools into Affinity.
Be a subject matter expert on setting up Affinity for popular use cases in sectors like Venture Capital, Investment Banking, and Private Equity.
Share industry best practices and advise customers on solving problems with our product.
Update customers about new and planned features relevant to their workflows.
Liaise with our product team to present feedback or improvements to internal onboarding processes.

What We're Looking For

2+ years of work experience in customer-facing SaaS roles such as Account Management, Implementation, Technical Support, Consulting, Workflow, or Project Management.
Ability to understand customer needs and prioritize accordingly.
Advanced proficiency in Excel for data clean-up and raw data structure analysis.
Ability to manage your time across multiple customers and projects to meet aggressive timelines.
Skill in managing expectations and navigating complexity to solve customer problems.
Excellent written and live customer communication skills.
Able to engage and excite a team about our technology through interactive product education.
Ability to work cross-functionally.
Comfort with ambiguity and a fast-paced startup environment.

Benefits & Compensation

Compensation: $88,000.00 - $110,000.00 CAD Base.
Health Care coverage and flexible personal & sick days.
Annual budget for education and a comprehensive L&D program.
Monthly reimbursement for Transportation, Home Internet, Meals, and Wellness memberships/equipment.
Virtual team building and socials.

Work Mode

This is a remote position open to candidates located in Canada. We are a team of playmakers who are obsessed with learning, care personally about our colleagues and clients, are radically open-minded, and take pride in everything we do.

Our company uses E-Verify to confirm the employment eligibility of all newly hired employees.