Scalesource is hiring an Office Dispatcher

Scalesource is looking for a Remote Office Dispatcher to support scheduling, technician coordination, and customer communication for a growing U.S. home service business. In this role, you will be responsible for managing inbound customer calls, scheduling service appointments, dispatching technicians efficiently, and maintaining organized job records within the dispatch system.

What You'll Do

• Answer inbound customer calls professionally
• Provide service information and assist customers with scheduling
• Communicate clearly with customers regarding appointment updates or delays
• Schedule service calls and inspections based on customer needs
• Coordinate technician availability and job urgency
• Maintain organized daily schedules for field technicians
• Dispatch technicians based on location, availability, and priority
• Monitor job progress throughout the day
• Adjust schedules and routing when changes occur
• Provide technicians with job details and schedule updates
• Communicate schedule changes or delays to customers
• Support coordination between field technicians and office operations
• Manage job flow and technician calendars within dispatch software
• Maintain accurate customer and job records
• Update job statuses and customer communication notes

What We're Looking For

• Minimum 2 years of experience handling inbound customer calls in a professional service environment
• At least 2 years of experience scheduling service appointments or coordinating technician dispatch operations
• Minimum 2 years of experience using dispatch software or CRM systems to manage service appointments, job status updates, and technician schedules
• Experience coordinating 15 or more service appointments or technician jobs per day within a scheduling or dispatch role
• At least 2 years of experience communicating with both customers and field staff to coordinate service operations and schedule updates

Benefits & Compensation

• Compensation: $1,250 - $1,500 USD monthly
• Fully remote position supporting a U.S.-based home service operation
• Performance growth opportunities may be available based on operational performance and scheduling efficiency

Work Mode

This is a fully remote position open to candidates located in the Philippines.