Scalesource is looking for a motivated Remote Sales & Customer Service Representative to support our client’s revenue growth and customer experience operations. You will focus on converting leads into booked revenue while maintaining an organized sales pipeline.
What You'll Do
- Respond promptly to inbound calls and web inquiries, qualify potential customers, and clearly explain available services.
- Convert inquiries into scheduled estimates or service appointments.
- Perform outbound calls to new leads and unsold estimates.
- Re-engage past customers for seasonal services.
- Follow structured scripts and sales workflows.
- Promote recurring service programs and maintenance plans.
- Track renewal opportunities and follow up with customers.
- Support upselling initiatives to increase revenue per customer.
- Maintain organized client records in the CRM system.
- Update lead statuses and pipeline stages consistently.
- Track sales activity and pipeline movement.
- Address customer questions and concerns professionally.
- Coordinate service follow-ups with customers.
- Maintain a high standard of customer experience.
What We're Looking For
- Minimum 2 years of experience in sales, inside sales, or customer service roles handling customer inquiries and sales opportunities.
- At least 2 years of experience handling both inbound customer calls and outbound follow-up calls in a professional environment.
- Experience converting customer inquiries or leads into appointments, bookings, or sales while confidently handling objections.
- Minimum 2 years of experience using a CRM system to track leads, update pipeline stages, and manage customer interactions.
- Experience recommending additional services, upselling products, or promoting recurring service programs or memberships.
Benefits & Compensation
- Compensation: $1,250 – $1,500 USD per month.
- Fully remote position working with a U.S.-based franchise operation.
- Performance incentives may be available based on sales performance, lead conversion, and contribution to revenue growth.
Work Mode
This is a fully remote, global position.
