ScaleSource is hiring an Office Assistant / Operations Coordinator to manage and coordinate daily front-office operations remotely for a U.S. home services franchise. This high-impact role directly supports daily revenue execution through direct exposure to U.S. home service workflows.

What You'll Do

Answer inbound customer calls professionally and promptly.
Qualify service requests and book jobs accurately.
Input all job details into CRM systems.
Coordinate technician calendars and route efficiency.
Confirm appointments with customers and adjust schedules based on changes.
Submit and track digital permits where required.
Prepare and issue invoices.
Track payments and follow up on outstanding balances.
Conduct post-service satisfaction follow-ups.
Request reviews and referrals.

What We're Looking For

Strong English communication skills (spoken and written).
2+ years in office administration, operations coordination, or service dispatch.
Experience handling high-volume inbound calls.
Experience with scheduling software or CRM systems.
High attention to detail and organizational discipline.
Ability to overlap with U.S. business hours.
Professional and quiet remote work setup (PC) with reliable high-speed internet.
Strong Zoom presence and polished communication skills.
Ability to balance client interactions with administrative responsibilities.