ScaleSource is hiring an Office Assistant / Operations Coordinator to manage and coordinate daily front-office operations remotely for a U.S. home services franchise. This high-impact role directly supports daily revenue execution through direct exposure to U.S. home service workflows.
What You'll Do
- Answer inbound customer calls professionally and promptly.
- Qualify service requests and book jobs accurately.
- Input all job details into CRM systems.
- Coordinate technician calendars and route efficiency.
- Confirm appointments with customers and adjust schedules based on changes.
- Submit and track digital permits where required.
- Prepare and issue invoices.
- Track payments and follow up on outstanding balances.
- Conduct post-service satisfaction follow-ups.
- Request reviews and referrals.
What We're Looking For
- Strong English communication skills (spoken and written).
- 2+ years in office administration, operations coordination, or service dispatch.
- Experience handling high-volume inbound calls.
- Experience with scheduling software or CRM systems.
- High attention to detail and organizational discipline.
- Ability to overlap with U.S. business hours.
- Professional and quiet remote work setup (PC) with reliable high-speed internet.
- Strong Zoom presence and polished communication skills.
- Ability to balance client interactions with administrative responsibilities.
Nice to Have
- Experience in home services (HVAC, plumbing, restoration, cleaning).
- Experience with QuickBooks or service-based invoicing.
- CRM experience (ServiceTitan, HubSpot, Zoho, Salesforce).
- Experience with permitting systems or municipal portals.
Technical Stack
- CRM systems
- Scheduling software
Team & Environment
You will be a core operational partner supporting franchise locations.
Benefits & Compensation
- Stable, full-time remote work paid in USD.
- Long-term operational career growth.
- Compensation: $1,200 – $1,500 USD per month.
Work Mode
This is a fully remote, global position.
ScaleSource is an equal opportunity employer.
