Scalesource is hiring a Virtual Office Assistant (Executive & Operations Support) to act as a key operational and executive support partner for the leadership of a U.S.-based construction company. You will play a central role in daily operations, customer coordination, and administrative follow-up.
What You'll Do
- Respond to customer inquiries via phone, email, and messaging platforms.
- Provide clear and professional responses regarding services, pricing, and scheduling.
- Assist customers in booking appointments and follow provided scripts to qualify potential customers.
- Route qualified prospects to sales teams and manage calendars and appointment logistics.
- Provide administrative assistance to sales representatives and follow up internally to ensure tasks are completed.
- Monitor pending tasks assigned to sales staff, send reminders, and follow up on overdue actions.
- Track daily operational activities and team follow-ups, assisting in logistics coordination.
- Contact closed clients to request reviews, provide instructions, and follow up to increase completion.
- Assist with QuickBooks Online and operational data entry tasks, maintaining accurate records.
What We're Looking For
- Previous experience in customer service, administrative support, or office coordination roles.
- Strong written and verbal communication skills in English and a professional, friendly style.
- Strong organizational and multitasking abilities.
- Experience working with CRM systems and familiarity with VoIP platforms like RingCentral.
- Spreadsheet and data-entry experience.
- Ability to work independently and within distributed teams.
- A reliable high-speed internet connection, professional remote working environment, and capable computer.
- Professional presence on video calls (Zoom, Meet) and comfort handling customer conversations.
Nice to Have
- Familiarity with marketing tools such as Canva.
- Basic financial data-entry familiarity.
Technical Stack
- CRM systems
- VoIP platforms (e.g., RingCentral)
- QuickBooks Online
- Spreadsheets
- Canva (preferred)
Team & Environment
You will support leadership, sales teams, and operations for the construction company.
Benefits & Compensation
- A full-time, long-term remote opportunity.
- Work with established U.S. companies.
- Professional development opportunities and a stable remote career growth path.
- Compensation: $1,200 to $1,500 USD monthly.
Work Mode
This is a fully remote position open to candidates in LATAM.
We are an equal opportunity employer.
