Scalesource seeks an Office Assistant to provide virtual support for a nationally recognized U.S. swimming pool franchise. In this full-time remote role, you will drive student enrollment and ensure smooth administrative operations, with a clear path for long-term career growth in customer experience and operations.
What You'll Do
- Manage inbound and outbound calls, emails, and messages from families.
- Provide clear information about swim programs, pricing, and schedules.
- Convert inquiries into enrolled students and schedule swim lessons.
- Manage bookings, cancellations, reschedules, and coordinate calendars between families and instructors.
- Follow up with leads and enrolled families with updates and reminders.
- Ensure a positive customer experience throughout the enrollment process.
- Maintain accurate student records, enrollment status, and customer interactions in the CRM.
- Assist with reporting, tracking, internal documentation, and administrative workflows.
- Support coordination tasks across swim school locations.
- Assist with light social media or marketing coordination when required.
What We're Looking For
- Minimum 2 years of experience in customer service, client support, or virtual assistant roles.
- At least 2 years of experience scheduling appointments, coordinating calendars, or managing service bookings.
- Minimum 2 years of experience handling inbound inquiries and follow-ups via phone, email, or messaging platforms.
- At least 2 years of experience using CRM systems or customer management tools such as HubSpot.
- Minimum 2 years of experience managing multiple operational tasks such as customer communication, scheduling, and administrative tracking.
Technical Stack
- CRM systems such as HubSpot or similar platforms
- Google Workspace, Zoom, RingCentral, Canva
Benefits & Compensation
- Stable, full-time remote work paid in USD
- Compensation: USD $1,250 – $1,500 per month
- Professional remote work culture and training support
- Long-term development opportunities with growing U.S. businesses
Work Mode
This is a fully remote position open to candidates globally.
