Patrique Mercier Recruitment is looking for a Norwegian Speaking In-Game Support Analyst to join a dynamic support team. In this role, you'll provide real-time assistance to Norwegian-speaking players, ensuring they have an enjoyable and seamless gaming experience.
What You'll Do
- Offer real-time support to Norwegian-speaking players via in-game chat, email, and community forums.
- Identify and resolve a variety of in-game concerns, including technical issues related to gameplay and accounts.
- Capture and monitor player issues within a support ticketing system, ensuring prompt responses and follow-ups.
- Clearly communicate with players regarding game mechanics, features, and updates.
- Collaborate with the development team to relay player feedback and identify recurring issues.
- Stay informed about the latest game updates, features, and industry trends to provide knowledgeable support.
- Assist in improving support processes and initiatives aimed at enhancing player satisfaction.
What We're Looking For
- Fluency in Norwegian and English, with excellent verbal and written communication skills.
- Proficient troubleshooting and problem-solving skills to effectively assist players with technical challenges.
- A real passion for gaming, with an understanding of game mechanics and community dynamics.
- Willingness to work flexible hours, including nights and weekends, to support players' needs.
- A positive, empathetic attitude with a strong commitment to providing exceptional player support.
Nice to Have
- Prior experience in customer support, particularly in the gaming industry.
- Experience with customer support tools and ticketing systems.
Team & Environment
You will collaborate directly with the development team to relay player feedback and help improve the game.
Benefits & Compensation
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package (Flight, Airport Transfer And Hotel)
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
Work Mode
This is a remote position based in Greece.
Patrique Mercier Recruitment is an equal opportunity employer.
