Patrique Mercier Recruitment is hiring a Norwegian Speaking Customer Happiness Specialist. You will act as the primary contact for our Norwegian-speaking customers, providing support through phone, email, and live chat to enhance satisfaction by efficiently addressing inquiries and resolving issues.
What You'll Do
- Act as the primary contact for Norwegian-speaking customers, providing assistance through various channels such as phone, email, and live chat.
- Enhance customer satisfaction by addressing inquiries efficiently and resolving any potential issues that arise.
- Document customer interactions and feedback in our CRM system for accurate tracking and analysis.
- Monitor and identify trends in customer feedback to suggest improvements to the customer experience.
- Collaborate with other departments to implement effective solutions that prioritize customer happiness.
- Stay abreast of product offerings and updates to provide knowledgeable support to customers.
- Contribute to a positive team dynamic by sharing insights and participating in team initiatives focused on enhancing customer service.
What We're Looking For
- Fluency in Norwegian and English, with excellent communication skills both written and verbal.
- Strong interpersonal skills, with the ability to connect and build relationships with customers.
- Problem-solving mindset and a commitment to ensuring a positive customer experience.
- Strong organizational skills and attention to detail in handling customer requests.
- A passion for providing excellent customer service and enhancing customer happiness.
Nice to Have
- Experience in customer service or a related field is highly desirable.
- Familiarity with CRM systems and customer support tools is an advantage.
Benefits & Compensation
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package (Flight, Airport Transfer And Hotel)
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
Patrique Mercier Recruitment is an equal opportunity employer.
