Patrique Mercier Recruitment is looking for a Norwegian Speaking Support Center Analyst to deliver exceptional support to our Norwegian-speaking clientele. In this role, you will be the primary point of contact, resolving a wide range of inquiries and technical issues while working directly with customers and internal teams.

What You'll Do

Act as the primary point of contact for Norwegian-speaking clients via phone, email, and chat.
Diagnose, troubleshoot, and resolve technical issues and product-related questions.
Document all customer interactions and resolutions in the support ticketing system.
Assist clients in understanding product features and functionalities.
Collaborate with other departments to escalate complex issues and improve support mechanisms.
Monitor ticket progress and follow up with customers to ensure prompt resolution.
Keep abreast of new products, updates, and industry best practices.

What We're Looking For

Fluency in Norwegian and English.
Excellent written and verbal communication skills.
Strong analytical and troubleshooting skills.
Able to manage multiple tasks and prioritize effectively in a dynamic environment.
Dedication to high-quality customer service and teamwork.
Willingness to learn and adapt to new technologies and processes.