Athens, Attica, Greece Remote (Global) Employment

Patrique Mercier Recruitment is hiring a Nordic Speaking Customer Support for Online Music & Podcast Department

About the Role

Patrique Mercier Recruitment is hiring a Nordic Speaking Customer Support specialist to deliver outstanding service for a leading online music and podcast platform. You will be the primary point of contact for Nordic-speaking users, helping them get the most out of the service and ensuring a seamless, enjoyable experience.

What You'll Do

  • Deliver outstanding customer support to Nordic-speaking users concerning online music and podcast services.
  • Assist customers with account management, technical troubleshooting, and content inquiries.
  • Effectively resolve customer complaints and provide timely solutions to enhance user satisfaction.
  • Document all customer interactions and feedback in the relevant systems for continuous improvement.
  • Collaborate with other departments to ensure customers receive updated and accurate information.
  • Stay informed about industry trends and product offerings to provide insightful support.
  • Engage with the community to foster a love for music and podcasts among our users.

What We're Looking For

  • Fluency in one or more Nordic languages (Swedish, Danish, Norwegian, Finnish, or Icelandic) and English, both written and spoken.
  • Prior experience in customer service, particularly within entertainment, music, or digital content.
  • Excellent communication and interpersonal skills with a strong focus on customer satisfaction.
  • Strong problem-solving capabilities and the ability to handle complex issues effectively.
  • Ability to work independently and collaboratively in a remote working environment.
  • A passion for music and podcasts, and a genuine desire to assist customers in finding the content they love.

Nice to Have

  • Familiarity with digital content platforms and customer support systems.

Benefits & Compensation

  • Performance bonus.
  • Transportation bonus.
  • Private health care benefits.
  • 2 additional salaries per year.
  • Fully paid training by certified instructors.
  • Training & Development opportunities.
  • Meal vouchers and subsidized meals.

Work Mode

This is a fully remote position.

Required Skills
Customer SupportNordic LanguagesCustomer ServiceCommunication SkillsProblem SolvingMusic StreamingPodcast PlatformsCRM SoftwareZendeskTeam CollaborationTime ManagementMultitasking
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About company
Patrique Mercier Recruitment

A distinguished recruitment agency in Greece, dedicated to matching talented professionals with leading companies across a variety of sectors.

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Job Details
Category other
Posted 8 months ago