Patrique Mercier Recruitment is hiring a Norwegian-speaking Corporate Customer Advisor to deliver exceptional support to corporate clients. In this remote role based in Greece, you will be the primary point of contact for Norwegian-speaking business customers, ensuring their satisfaction and fostering long-term partnerships.
What You'll Do
- Deliver support to Norwegian-speaking corporate clients via phone, email, and live chat.
- Handle inquiries regarding corporate accounts, product information, and service-related issues.
- Build and sustain strong relationships with clients, ensuring their needs are met professionally.
- Inform corporate customers about company products and services to maximize satisfaction and engagement.
- Record all customer interactions and manage inquiries using the CRM system for tracking and reporting.
- Collaborate with sales and technical support teams to address and resolve customer concerns efficiently.
- Collect and analyze customer feedback to drive service improvements.
What We're Looking For
- Fluency in Norwegian and English, both written and spoken.
- Prior experience in customer service, particularly in a corporate or B2B context.
- Strong understanding of corporate customer requirements and a professional approach to service.
- Excellent communication and interpersonal skills, with a strong emphasis on customer satisfaction.
- Familiarity with customer service applications and proficiency in the Microsoft Office Suite.
- Ability to analyze situations and provide effective solutions in a fast-paced environment.
- Flexibility to work varying hours, including evenings and weekends as required.
Technical Stack
- CRM system
- Microsoft Office Suite
Team & Environment
You will collaborate with sales and technical support teams to ensure a seamless customer experience.
Benefits & Compensation
- Competitive Monthly Salary
- Monthly Performance Bonus
- Fully Paid Training
- Fully Paid Relocation Package (Flight, Airport Transfer and Hotel)
- Health Insurance
- Private Health Insurance
- 2 Extra Salaries Per Year
Work Mode
This is a remote position where you will be working from within Greece.
We are an equal opportunity employer.
