Marriott Hotels & Resorts is looking for a Night Auditor & Hotel Operations professional to ensure the smooth operation of our hotel overnight. You will manage end-of-day financial processes, provide exceptional guest service, and maintain our high standards of quality and safety throughout the shift.
What You'll Do
- Complete end-of-day activities including posting charges to accounts, running night audit backup, and rolling the date.
- Process all payment types such as room charges, cash, checks, debit, or credit.
- Process adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
- Print contingency lists to have a record of all guests in case of emergency.
- Sell accommodations to guests without reservations based on availability.
- Operate the telephone switchboard station, process wake-up calls, and advise guests of messages.
- Complete the Room Rate Variance Report.
- Process all guest check-ins and assign rooms.
- Activate or reissue room keys using an electronic key machine.
- Count bank at the end of shift and secure it.
- Balance and drop receipts according to Accounting specifications.
- Set up, stock, and maintain work areas, inspecting the cleanliness and presentation of all materials.
- Report accidents, injuries, and unsafe work conditions to the manager.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
- Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette.
- Develop and maintain positive working relationships; support team to reach common goals.
- Comply with quality assurance expectations and standards.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance.
- Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
- Stand, sit, or walk for an extended period of time or for an entire work shift.
- Perform other reasonable job duties as requested by Supervisors.
Nice to Have
- High school diploma or G.E.D. equivalent.
- Less than 1-year related work experience.
- No supervisory experience required.
- No license or certification required.
Team & Environment
You'll join a team dedicated to providing excellent overnight service. Our culture values collaboration, celebrates unique backgrounds, and is built on a rich blend of associate talent and experiences.
Marriott International is dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
