Auger Hollingsworth is looking for a New Client Intake/Reception Professional to serve as the firm's first point of contact for prospective clients, creating a strong, professional first impression. In this role, you will conduct detailed initial interviews to assess case facts and determine case eligibility, directly contributing to the firm's growth by meeting weekly intake targets.
What You'll Do
- Serve as the firm's first point of contact for prospective clients, creating a strong and professional first impression.
- Conduct detailed initial interviews to assess case facts and determine case eligibility.
- Evaluate potential clients against firm criteria and decide whether to proceed with representation.
- Meet weekly targets for new client intakes and be successful in onboarding.
- Accurately gather and analyze all necessary case information to ensure alignment with the firm's new case requirements.
- Collaborate closely with other lawyers and firm leadership during the intake process.
- Assist new clients in completing key documentation, including Accident Benefit Forms, and support them in preserving essential evidence.
- Actively engage in ongoing legal education, process improvement, and professional development to enhance intake efficiency and service quality.
What We're Looking For
- A university degree is required.
- Bilingualism in English and French is a must.
- You follow through on your commitments—your actions align with your words. You demonstrate honesty, sound decision-making, and creativity, and you consistently earn the trust of others.
Nice to Have
- A Paralegal License is highly preferred.
Benefits & Compensation
- Enjoy the balance of remote, hybrid, or in-office work environment.
- Unlimited Vacation policy.
- Pension matching program.
- Full health, dental benefits, and disability insurance.
- Compensation: $55,000 - $57,000
Work Mode
This role offers a hybrid work model.
This means that all job applicants, employees, and partners will receive equal treatment regardless of race, color, ethnicity or national origins, sex, marital status, disability, age, sexual orientation, religion, or belief.
