ActioNet, Inc. is seeking a hands-on Network Operations Engineer (Tier II) to maintain and troubleshoot wired, wireless, and mobile broadband solutions in response to network faults and incidents. This Mission Essential position provides Tier 2 technical expertise and requires up to 10% travel.
What You'll Do
- Maintain and fix wired, wireless, and mobile broadband solutions in response to network faults and problems.
- Provide hands-on touch labor for all network devices.
- Oversee monitoring of network assets per SLAs and perform break/fix and maintenance activities.
- Monitor network dashboards, analyze problems, troubleshoot escalated incidents, and coordinate operational information.
- Provide subject matter expertise for LAN, WAN, firewalls, and other network technologies.
- Investigate and diagnose incidents to restore failed network services and lead root cause analysis.
- Install and support remote access platforms such as VPN, Terminal Services, and Citrix.
- Adapt to emerging technologies as they are introduced to the environment.
- Troubleshoot complex problems to closure.
- Assess and implement Change Requests in accordance with the Change Management process.
- Perform site surveys, configuration and engineering, installation planning, and documentation services.
What We're Looking For
- Technical BA/BS degree plus 5 years of experience.
- High School diploma or associate degree plus a minimum of 7 years performing as a Network Operations Engineer supporting large, complex networks in a Network Operations Center environment.
- Proficient with MS Office Suite (Word, Excel, PowerPoint, Visio).
- DoD 8570 IAT II Baseline Certification (CompTIA Security+ CE or CCNA-SEC).
- CCNA or equivalent certification.
- Secret security clearance.
Nice to Have
- ITIL v3 or ITSM experience.
- Experience supporting DAF and local base environments.
Technical Stack
- Cisco command line interface and configuration.
- Network protocols such as OSPF, BGP, and EIGRP.
- Wireless technologies, VPNs, IPSs, WAN Accelerators.
Benefits & Compensation
- Medical, Dental, and Vision Insurance.
- 401(k) Savings Plan.
- Paid Time Off (PTO) & 11 Paid Holidays.
- Life and Disability Insurance.
- Education and Professional Training.
- Flexible Spending Accounts (FSA).
- Employee Recognition and Referral Programs.
- Employee Assistance & Identity Theft Protection.
Work Mode
This is an onsite position with openings in: Vienna, VA; Chicago, IL; Columbus, OH; Zanesville, OH; Springfield, OH; Blue Ash, OH; Bangor, ME; Chattanooga, TN; Alcoa, TN; Madison, WI; Milwaukee, WI; Battle Creek, MI; Portsmouth, NH.
ActioNet, Inc. is an equal opportunity employer.
