About the Role
Role details below.
Responsibilities
- Provides tier 2 and 3 level of technical support for end user over the phone and by using technical experience and remote tools.
- Immediate effort is made to analyze the situation and provide a solution to a failed IT service as quickly as possible.
- If no solution can be achieved, the incident is escalated to the appropriate vendor and/or service provider.
- Responsible for timely resolution of incidents and requests as per established Service Level Agreement (SLA).
- Configures, troubleshoots, and resolves issues on assigned applications and systems.
- Plans, coordinates, and implements software and hardware changes on workstation, servers, routers, and switches.
- Oversees backup and restoration of system data.
- May serve as a representative on the Change Advisory Board for assigned systems or department.
- Will be required to ensure proper Change Control process and procedures are executed as it pertains to assigned application and systems.
- Ensures proper documentation is produced for internal/external audits, and bank regulators.
- Conducts research to remain up-to-date and knowledgeable in regards to industry trends and emerging technologies in anticipation of new business processes and system alterations.
- Responsible for development and routine testing of business continuity and disaster recovery plans for assigned applications, maintaining current knowledge of plan executables.
- Responds to emergency application and system outages in accordance with business continuity and disaster recovery plans.
- Performs all other job duties as assigned by supervisor.
Requirements
- Valid CCNP Certification
- High School Diploma or equivalent with 5 years related experience required; or Bachelor’s Degree in Information Technology preferred with 3 years’ experience required.
- MCITP: Enterprise Desktop Support Technician on Windows 7
- MCITP: Enterprise Desktop Administrator on Windows 7
- Possess excellent human relations, communications and business writing skills.
- Able to cope with pressure resulting from meeting required deadlines and reporting requirements.
- Demonstrate teamwork in facilitating workflow.
- High level of cooperation with others and responsive to the Bank’s needs.
Compensation
We guarantee you the best rate for your skills and performance.
Work Arrangement
onsite
Additional Information
- All SA Technologies requirements are Direct Client Requirements from IT Hiring Managers.
- All your information will be kept confidential according to EEO guidelines.
