Kyndryl is hiring a Network Customer Technical Solutioner to work directly with customers, understand their challenges, and provide tailored technical solutions. You will act as a trusted advisor, crafting domain-specific solutions and cost cases for opportunities of varying complexity, and lead deals to profitability.
What You'll Do
- Collaborate directly with customers to understand their business needs, pain points, and technical requirements.
- Craft tailored technical solutions that address specific customer challenges and drive their success.
- Develop domain-specific solutions and cost cases for simple and complex, long-term opportunities.
- Support Technical Solutioning and Solutioning Managers during high-level customer technology and business discussions.
- Demonstrate the value of Kyndryl's solutions and products to decision makers and customers.
- Create innovative technical solutions aligned with industry trends and exceeding customer expectations.
- Collaborate with internal stakeholders to gather documents and technical insights for compelling bid submissions.
- Define winning cost models for deals and lead them to profitability.
- Play an essential role in contract negotiations up to the point of signature.
- Facilitate a smooth engagement hand-over process.
- Compile, refine, and take ownership of final solution documents within your technical domain.
- Present solution documents in a professional and concise manner.
- Contribute to standardizing Kyndryl's go-to-market pitches across various industries.
- Create differentiated propositions aligning with market requirements to position Kyndryl as an industry leader.
What We're Looking For
- 5 years of experience in IT service management, IT sourcing, or IT strategy.
- Expertise with IT organizational models, IT governance, management and operating models, and IT financing models.
- Proven ability to design and build technical solutions based on customer requirements.
- In-depth understanding of IT domains such as infrastructure management, cloud computing, networking, cybersecurity, and enterprise systems.
- Excellent customer and presentation skills.
- Deep expertise in Networking Technologies in LAN and WAN based on latest technologies and architectures.
- Knowledge in working with Telco-Provider.
- Fluent in English and German.
- Reliable in delivering high quality proposals and solutions.
- Experience guiding customers and internal teams.
Nice to Have
- Experience in a consulting or advisory role providing strategic guidance and solutions to customers.
- Knowledge of designing architectures for cloud environments, hybrid infrastructure, and integrating diverse systems.
- Experience in supporting sales efforts by collaborating with the sales team, preparing sales materials, participating in customer presentations, and contributing to proposal development.
Benefits & Compensation
- Opportunities to certify in all four major platforms.
- Access to industry-leading learning content and certifications from companies like Microsoft, Google, Amazon, and Skillsoft.
- Comprehensive benefits that offer choice, respect diversity, and support important moments for employees and their families.
- Global volunteer and giving platform to donate, fundraise, or volunteer.
We are always moving forward and constantly striving to build a more equitable and inclusive world for our employees, customers, and communities. We welcome people of all cultures, backgrounds, and experiences and strive to create an environment where every employee can work as themselves.
