Trunk Tools, Inc. is looking for a Customer Support Specialist to ensure customers get the most value from our platform from day one. You will be the primary problem solver for field teams and end users, helping them configure, troubleshoot, and adopt AI solutions within their daily workflows.

What You'll Do

Act as the frontline contact for customer inquiries, resolving issues quickly and effectively across chat, email, and video support.
Guide customers through onboarding, setup, and configuration of AI agents and workflows.
Run product demos, answer 'how-to' questions, and empower users to self-serve through documentation and training resources.
Collect user feedback, identify recurring issues, and communicate insights to Product and Engineering teams to improve our tools.
Maintain support documentation, FAQs, and internal knowledge bases to scale customer success.
Track key support metrics like response time, resolution time, and customer satisfaction, and surface trends for continuous improvement.

What We're Looking For

2–4 years of experience in customer support, technical support, or customer-facing operations.
Strong problem-solving skills and comfort troubleshooting software issues in real time.
Excellent communication skills, able to explain technical concepts to both field superintendents and office executives.
Technical curiosity and comfort learning cloud-based tools, APIs, and AI-driven workflows.
Highly organized and detail-oriented, with the ability to manage multiple support tickets and requests simultaneously.

Nice to Have

Experience ideally in SaaS or construction tech.
Experience in construction tech, field training, or AI tools.

Benefits & Compensation

Competitive salary and stock option equity packages.
3 Medical Plans to choose from including a 100% covered option, plus Dental and Vision Insurance.
Learning & Growth stipend.
Flexible long-term work options (remote and hybrid).
Free lunch provided in the office in NYC & Austin.
Unlimited PTO.
IRL / In-Person retreats throughout the year.

Work Mode

This is a hybrid position.

As an equal-opportunity employer, we are committed to building an inclusive environment where you can be you. We work hard to evaluate all employees and job applicants consistently, without regard to race, color, religion, gender, national origin, age, disability, pregnancy, gender expression or identity, sexual orientation, or any other legally protected class.