Enova International is looking for a NetCredit Loan Processing Representative to process loan applications and provide customer support for the NetCredit brand. You’ll start with a 3-week training program and then manage a remote workflow that includes inbound and outbound calls to verify information, resolve issues, and ensure application accuracy.
What You'll Do
- Manage a queue of loan applications, ensuring all work meets established quality and compliance standards.
- Receive inbound customer calls regarding their pending loan applications.
- Initiate outbound calls to verify application details and request necessary additional information from customers.
- Resolve customer issues efficiently through phone, email, or fax communication.
- Keep customer accounts meticulously updated with precise and current information.
What We're Looking For
- A proven background working in fast-paced customer service environments.
- Exceptional communication and active listening skills.
- A demonstrated history of professionalism and empathy in all customer interactions.
- Proven ability to thrive in a high-volume, dynamic work setting.
- Exceptional adaptability and multi-tasking skills.
- Comfort and proficiency in utilizing new technology.
- Proven ability to excel in a remote work environment.
- Must reside in AZ, IA, ID, IL, IN, MN, MO, NM, NV, UT, WI, or WY.
Nice to Have
- Prior call center experience.
Benefits & Compensation
- Compensation: $17.00 hourly.
- Health, dental, and vision insurance including mental health benefits.
- 401(k) matching plus a Roth option (for U.S. based employees).
- Generous PTO and paid holidays.
- Sabbatical program (for eligible roles).
- Summer hours (for eligible roles).
- Paid parental leave.
- Employee-led DEI groups including B.L.A.C.K. @ Enova, HOLA @ Enova, Women @ Enova, Pride @ Enova, South Asians @ Enova, APEX @ Enova, and Parents @ Enova.
- Employee recognition and rewards program.
- Charitable matching and a paid volunteer day.
Work Mode
This is a fully remote position. Candidates must be located in one of the specified states: AZ, IA, ID, IL, IN, MN, MO, NM, NV, UT, WI, or WY.
It is our policy to provide equal employment opportunity for all persons and not discriminate in employment decisions by placing the most qualified person in each job, without regard to any other classification protected by federal, state, or local law.
